Store Policies
Frequently Asked Questions and Policies -
Please read this section before making your purchase!
Low Price Guarantee:
If you find a lower price from any competitor we'll beat that price and give you 5% of the difference! Plain and Simple, No questions asked. We are here to earn your business and we will never loose a customer over price! Simply provide the advertisement with the competitor's price and we will discount your order before you purchase. If you already made your purchase we will gladly refund the difference for up to 7 days after your purchase!
Qualifications for our Lowest Price Guarantee:
Can you deliver my items?
Yes, We offer immediate delivery on all purchases in the Ventura County and LA County area.
Pricing:
$40 for local delivery and drop off only up to 35 miles from 93065 Zip Code
$60 for local delivery and Set-up up to 35 miles from 93065 Zip Code
If you are over 35 miles please call for a quote on Delivery!
**Please call us if you have any questions regarding our delivery policy.
Can I pay cash?
Yes! If you would like to pay with cash please call our customer service to place your order. You will be asked for 20% NON-refundable deposit and you can pay the balance in cash on delivery.
If you do not use credit cards please call us we can arrange other methods of Cash Payments.
Do you ship Nation Wide
Not at this time unfortunately we will look at nation wide shipping on a case by case basis. Please call us to schedule nationwide shipping.
Return Policy:
If your not happy with any merchandise you can send it back no questions asked! We have two options to choose from!
You may take your refund as a store credit and use it towards any future purchase or exchange. (no restocking fee)
or
You may take your refund via credit card or cash however we will have to charge a restocking fee of $99 or 20% whichever is higher ( We have to do this to cover our delivery and overhead costs we don't enjoy charging these fees! )
**Customers who take the in store credit are entitled to one return with no restocking fee. Any returns made after that will be charged a 20% restocking fee.
** All returns must be made within 24 Hours of delivery.
**Customers are responsible to pay for return shipping.
** We cannot accept any returns that are not in the original packaging. If the items are not returned packed as they were delivered or not in the factory packaging we will have to charge you a 30% restocking and handling fee. So please keep your original packaging to avoid this charge. (We don't want to charge you this)
** Some of our manufacturers do not allow us to take returns. In this case our company will notify you before your delivery which items are non refundable to allow you to make an informed decision. It does not mean the quality of the items is inferior it is just policy in place by certain manufacturers that we cannot change.
What if my items arrive damaged?
Damages do happen but its ok! If an item arrives to your house damaged, please send the items back with the delivery driver, also please notify us immediately. We are happy to replace the piece at no cost to you. Granada Furniture would not want any customer to have to live with damaged furniture Thats just not how we do business!!
Your prices are cheap, Does that affect your quality?
No, at Granada furniture we keep our overhead costs as low as possible so we're able to pass the savings on to you!
We only sell high quality hand picked items our bedroom sets and tables are all made from solid hardwoods, and our sofas and sectional typically use 8 way hand tied springs in most cases. What kind of materials are used in your furniture? We use a combination of Oak, Solid Pine wood, and various other solid hard woods for our frames and table sets. We use High quality Top grain, Split grain and Bonded leathers as well as the best microfibers and chenille fabrics you can find in our sofas and love seats!
Frequently Asked Questions and Policies -
Please read this section before making your purchase!
Low Price Guarantee:
If you find a lower price from any competitor we'll beat that price and give you 5% of the difference! Plain and Simple, No questions asked. We are here to earn your business and we will never loose a customer over price! Simply provide the advertisement with the competitor's price and we will discount your order before you purchase. If you already made your purchase we will gladly refund the difference for up to 7 days after your purchase!
Qualifications for our Lowest Price Guarantee:
- Product must be the same as the one offered on our website, must be in-stock, and available for delivery just like us.
- The guarantee is valid with any store in the VC marketplace!
- Promotional codes or other discounts from the competitor will not be included in determining the price difference
- Product must be new
- Prices listed on online classified sites may be matched at our discretion. This does not mean that we will reject the price match. However we must verify the competitors legitimacy before price matching. Please contact our customer service to make sure we can help you. This is only due to the fact that these are free to post sites and anyone can post any thing for sale (at any price). We just have to make sure that it is a legitimate competitor before we can price match
Can you deliver my items?
Yes, We offer immediate delivery on all purchases in the Ventura County and LA County area.
Pricing:
$40 for local delivery and drop off only up to 35 miles from 93065 Zip Code
$60 for local delivery and Set-up up to 35 miles from 93065 Zip Code
If you are over 35 miles please call for a quote on Delivery!
**Please call us if you have any questions regarding our delivery policy.
Can I pay cash?
Yes! If you would like to pay with cash please call our customer service to place your order. You will be asked for 20% NON-refundable deposit and you can pay the balance in cash on delivery.
If you do not use credit cards please call us we can arrange other methods of Cash Payments.
Do you ship Nation Wide
Not at this time unfortunately we will look at nation wide shipping on a case by case basis. Please call us to schedule nationwide shipping.
Return Policy:
If your not happy with any merchandise you can send it back no questions asked! We have two options to choose from!
You may take your refund as a store credit and use it towards any future purchase or exchange. (no restocking fee)
or
You may take your refund via credit card or cash however we will have to charge a restocking fee of $99 or 20% whichever is higher ( We have to do this to cover our delivery and overhead costs we don't enjoy charging these fees! )
**Customers who take the in store credit are entitled to one return with no restocking fee. Any returns made after that will be charged a 20% restocking fee.
** All returns must be made within 24 Hours of delivery.
**Customers are responsible to pay for return shipping.
** We cannot accept any returns that are not in the original packaging. If the items are not returned packed as they were delivered or not in the factory packaging we will have to charge you a 30% restocking and handling fee. So please keep your original packaging to avoid this charge. (We don't want to charge you this)
** Some of our manufacturers do not allow us to take returns. In this case our company will notify you before your delivery which items are non refundable to allow you to make an informed decision. It does not mean the quality of the items is inferior it is just policy in place by certain manufacturers that we cannot change.
What if my items arrive damaged?
Damages do happen but its ok! If an item arrives to your house damaged, please send the items back with the delivery driver, also please notify us immediately. We are happy to replace the piece at no cost to you. Granada Furniture would not want any customer to have to live with damaged furniture Thats just not how we do business!!
Your prices are cheap, Does that affect your quality?
No, at Granada furniture we keep our overhead costs as low as possible so we're able to pass the savings on to you!
We only sell high quality hand picked items our bedroom sets and tables are all made from solid hardwoods, and our sofas and sectional typically use 8 way hand tied springs in most cases. What kind of materials are used in your furniture? We use a combination of Oak, Solid Pine wood, and various other solid hard woods for our frames and table sets. We use High quality Top grain, Split grain and Bonded leathers as well as the best microfibers and chenille fabrics you can find in our sofas and love seats!